1. Delivery

Since everything is done either by Catalin or by LAMPU’s collaborators, processing and handling your order may take 1-2 working days for all products that show “In stock” under availability in the product page, from the moment the order and payment is confirmed.

After that, items are to be shipped as follows:

1. Urgent Cargus in ROMANIA (online payments with debit/credit card or bank transfer). Estimated* shipping time is 3-5 working days after your order is confirmed. (Free Shipping in Romania).

* for clarity, shipping refers to the moment the order is handed over to the courier. Please note that the delivery can be delayed by the courier during busy periods (Black Friday, the days before Christmas, Easter etc.) If that happens, please check the courier website (https://app.urgentcargus.ro/Private/Tracking.aspx) to track the order using the AWB we provide (if you didn’t receive an AWB, check the spam folder or the order history in YOUR ACCOUNT on our website) to get in touch with them to expedite delivery. We’re happy to help with that by logging tickets with Urgent Cargus, so please let us know if you’re seeing delays in delivery.
** since we are a handful of people processing, handling and preparing your orders, we are able to deliver same-day or next-day orders only in Sibiu;

2. DHL for INTERNATIONAL delivery (online payment with credit card or bank transfer). Estimated shipping time is 3-5 working days (depending on your location) after your order is confirmed.

*Please note that the delivery can be delayed by the courier during busy periods (Black Friday, the days before Christmas, Easter etc.).

2. Returns

Returns are possible within 14 days of receiving the product, followed by a refund equal to the value of the product(s) ordered plus the shipping cost if the case (please see section 2.3. Refund)

2.1. Return Form

CONTACT US VIA EMAIL to express your wish to return an order. We will get back to you to request more details about your order so we can identify it and process the return. Please include in the email subject your Order ID. After you contact us, we will start processing your request and you will be provided with instructions on how to proceed with returning the goods. Based on the info provided, we will determine how the return will take place and if we will cover the return shipping costs or not.

2.2. Return shipping cost

In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost.
You have the legal right to return the goods within 14 days from the delivery date. In all cases in which the return is not due to our fault (incorrect product received, faulty product, etc.), the return shipping cost will be supported by the customer.

2.3. Refund

After we receive and inspect the returned good(s), we will proceed to refund you the cost, directly on the debit/credit card used to purchase it initially. If the returned good presents signs of wear, stains or is not in a re-saleable condition, we reserve the right to refuse the return or only partially refund you.
In the meantime, if you wish to purchase another product, we recommend you to place a new order for the desired product. Due to the small nature of our business and the stock variations, we are unable to perform “exchanges of products”, but rather treat the return and the new order separately.
In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost and will be refunded the value of the returned goods. Initial shipping costs will not be refunded.
In case the return is caused by wrong product/size/model or product defects, we will also refund the initial shipping costs.

Please contact us at i@lampu.studio for any questions or clarifications.